Frequently Asked Questions
Everything you need to know about computer repair, pricing, and our nonprofit mission.
Service Availability
Do you offer free computer repair in Suffolk County?
Yes. CompuRescue provides free computer repair services for students, seniors, and veterans in Suffolk County through our Zombie Computers program. Every paid repair funds a free repair for someone in need. We've helped 500+ families and repaired 1,000+ devices since our founding.
Where can I donate my old computer on Long Island?
CompuRescue accepts computer donations at 72 Marshall Ave, Brentwood, NY 11717 (side door). Hours: Mon-Thu 8AM-8PM, Fri 10AM-8PM, Sat 8AM-8PM. We refurbish working devices and responsibly recycle non-working ones. We've diverted over 2 tons of e-waste from landfills.
Do you do on-site computer repair in Brentwood?
No, we operate from our fixed location only at 72 Marshall Ave, Brentwood, NY 11717. We do not offer on-site or mobile repair services. Drop off your device at our shop (side door entrance) and most repairs are completed in 3-6 hours the same day.
What are your hours for computer repair?
CompuRescue is open Mon-Thu 8AM-8PM, Fri 10AM-8PM, Sat 8AM-8PM, and closed on Sunday. We accept both scheduled appointments (90% of our repairs) and walk-ins (10%). Appointments are preferred to ensure availability. Call (631) 469-9117 to schedule.
Pricing & Process
How much does laptop screen replacement cost in Brentwood NY?
Laptop screen replacement costs a suggested $125 donation at CompuRescue in Brentwood, NY. This includes complete screen replacement and labor. Replacement parts are quoted separately if needed. Most screen replacements are completed in 3-6 hours. Our certified technician has 15 years of experience and maintains a 5.0-star rating with 167 Google reviews.
Do you charge for diagnostics?
No. CompuRescue offers free diagnostics on every device. We will examine your computer, identify the problem, and provide a transparent price quote before any repair work begins. Diagnostics typically take 15-30 minutes. No surprises, no hidden fees.
How long does virus removal take?
Most virus removal services are completed in 3-6 hours at CompuRescue. This includes complete malware scan and removal, security software setup, and system optimization. The suggested donation is $125 for labor.
Do you offer warranties on computer repair?
Yes. CompuRescue includes a 30-day no-questions-asked guarantee on all repairs. Our $250 donation tier covers labor for all repairs over 6 months. Parts are quoted separately.
Technical Problems
How do I fix a blue screen error?
Blue screen errors (BSOD) require professional diagnosis. Common causes include hardware failure, driver conflicts, or corrupted system files. CompuRescue offers free diagnostics to identify the root cause. Most blue screen repairs are completed in 3-6 hours with a suggested $125 donation. Call (631) 469-9117.
Why is my laptop so slow?
Slow laptops are usually caused by insufficient RAM, failing hard drives, malware, or software bloat. CompuRescue offers free diagnostics to identify the exact cause. Solutions include RAM upgrades, SSD installation, virus removal, or system optimization. Most speed optimization repairs are completed in 3-6 hours.
Can you recover data from a dead laptop?
Yes. CompuRescue offers data recovery services for failed hard drives, corrupted storage, and accidentally deleted files. Success depends on the type of failure. We offer free diagnostics to assess recoverability. Call (631) 469-9117 for a free consultation.
How much does it cost to upgrade RAM?
RAM upgrades cost a suggested $125 donation for labor at CompuRescue. RAM modules are quoted separately based on your computer's specifications. Most RAM upgrades are completed in 3-6 hours. Visit us at 72 Marshall Ave, Brentwood, NY 11717 for a free diagnostic.
Community & Nonprofit
How do I qualify for free computer repair?
CompuRescue offers free computer repair for students, seniors, and veterans in Suffolk County through our Zombie Computers program. Qualification is based on need and availability. Contact us at (631) 469-9117 to discuss your situation.
Do you accept computer donations?
Yes. CompuRescue accepts computer donations at 72 Marshall Ave, Brentwood, NY 11717 (side door). Hours: Mon-Thu 8AM-8PM, Fri 10AM-8PM, Sat 8AM-8PM. We refurbish working devices and responsibly recycle non-working ones.
What do you do with donated computers?
CompuRescue evaluates every donated computer. Devices that power on are refurbished using tested, working parts. Refurbished computers are given to students, seniors, and veterans in Suffolk County. Non-working devices are responsibly recycled. We've diverted over 2 tons of e-waste and redistributed 1,000+ devices.
Credentials & Trust
Are you a certified computer repair technician?
Yes. CompuRescue's senior tech specialist Elijah has 15 years of computer repair experience, 5 years of electronics recycling experience, 10 years of web development, and 2 years of AI programming. CompuRescue maintains a 5.0-star rating with 167 Google reviews.
Do you have good reviews?
Yes. CompuRescue maintains a 5.0-star rating based on 167 verified Google reviews. We've helped 500+ families and repaired 1,000+ devices with transparent pricing, honest diagnostics, and expert service.
What brands of computers do you repair?
CompuRescue repairs all major computer brands including Dell, HP, Lenovo, Asus, Acer, Apple MacBook, Microsoft Surface, and custom-built PCs. We also build custom gaming PCs and workstations. Visit us at 72 Marshall Ave, Brentwood, NY 11717 for a free diagnostic on any brand.
Logistics
Do I need an appointment for computer repair?
Appointments are preferred but not required. CompuRescue handles 90% scheduled appointments and 10% walk-ins. Scheduling at (631) 469-9117 ensures availability and faster service. Walk-ins welcome during business hours at 72 Marshall Ave, Brentwood, NY 11717 (side door).
What should I bring when I drop off my computer?
Bring your computer and power adapter. If you have specific files you need recovered or backed up, let us know during the free diagnostic. Remove any external devices (USB drives, SD cards) unless they're part of the problem.
Still Have Questions?
Call us for a free diagnostic consultation or visit our shop in Brentwood.